Ken Small, REALTOR® · Century 21 First Canadian Corp., Brokerage
Ken Small Real Estate Team
Guarantees & warranty · London, Ontario

What happens if your London home does not sell?

If your home meets six rules and does not sell in the agreed time, we buy it. You get that price in writing before you list.

You might be thinking a guarantee is a sales line, with fine print that voids it. That is a fair worry. So every rule that can void a guarantee sits right beside it, on this page.

A 15-minute call. We walk you through every rule. No obligation.

The Bottom Line (Quick Answer)

  • The Ken Small Real Estate Team in London, Ontario, puts every guarantee in writing. Each one shows its penalty and what voids it.
  • Sellers: if your home qualifies, we buy it at a price set in writing before you list. If it does not qualify, a second guarantee applies. No accepted offer in 30 days, at any price? You get $5,000 at closing. Under $350,000, you get $3,000 at closing instead.
  • Buyers we represent: don’t love the home within 24 months? We sell it at 0% listing-side commission when you buy your next home with us, of equal or greater value.

The short version

  • A guarantee is a promise with a written penalty if it is missed. It also lists the rules that void it, before you sign.
  • Each penalty and each rule that voids it sits next to its promise.
  • If we miss, we pay.

All our guarantees on one table

Each row is the short version. The full rules are in the cards below. On a phone, swipe sideways to see the main rules.

GuaranteeForThe promiseThe main rules
Your Home Sold Guaranteed, or I’ll Buy ItSellersYour home sells in the agreed time, or we buy it at the guaranteed price.London, up to $500,000, not rural. You buy your next home from our listings, worth the same or more. Price: agreed value, less 7%, less the standard commission. Your new home closes 120 days after the guarantee is issued. A better offer wins.
Buy This Home, and I’ll Buy YoursEvery home we listA buyer with a home to sell gets the buyout on their home.Their home must meet the same six rules.
Your Home Sold In 30 Days or I Pay You $5,000Sellers whose home does not fit the buyoutA written offer you accept within 30 days, at any price. If not: $5,000 at closing. Under $350,000: $3,000 at closing.London. Minimum price agreed in writing. Show-ready, with daily showing access. Turn down a written offer at or above the minimum, at any time, and it ends.
The 6 Satisfaction GuaranteesEvery sellerSix service promises, from weekly updates to qualified buyers. Each has a cash penalty.Total capped at $1,000, paid as a commission cut when we are your seller’s agent. The $1,000 charity gift is separate.
Love Your New Home Guaranteed or I’ll Sell It For FreeBuyers we representNot right within 24 months? We list it at 0% listing-side commission.You buy your next home with us, of equal or greater value. You still pay the buyer’s agency fee.
Cancel anytime (buyers)Buyers we representFire us any time before you make an offer. No penalty.Your $495 retainer stays with us.
24-hour callback, or $100Buyers we representWe return your call within one business day.Miss it, and we pay you $100.
1-Year Canadian Home Shield SafeClose™ WarrantyBuyers we representA warranty, not a guarantee. Up to $15,000 of protection.$100 deductible. Paid for by our team. Active the day you take possession.

What is a guarantee in real estate?

A guarantee is a promise with a written penalty if it is missed. It also lists the rules that void it, before you sign. Miss any one of those three parts, and it is a slogan, not a guarantee.

In some real estate ads, it just means “we will try hard”. There is no penalty and nothing to enforce. It is a feeling, printed.

So ask any agent who offers you one. What is the written penalty if you miss it? And what voids it? If they cannot answer both in writing before you sign, there is nothing behind the word.

Ours are on this page. Each penalty and each rule that voids it sits next to its promise. We would rather show you the whole deal and lose the people we are not right for. Better that than a surprise at the lawyer’s office.

For sellers

Guarantees for London home sellers

Your home is probably worth more than anything else you own. Selling it means trusting a stranger to get it right. We did not want you doing that on trust alone. So each promise below comes with its rules, and most with a dollar amount. We agree on them before your home goes on the market. Then we write them into your agreement. If we miss, we pay.

If your home meets the six rules

Your Home Sold Guaranteed or I’ll Buy It.

Your biggest problem is the order. Do you buy first, or sell first?

Buy first and you could own two homes. Sell first and you could own none.

This guarantee takes that decision off the table.

Before your home is listed, we build your market analysis — every comparable sale and every current listing near you. Together we set your home’s market value. How we set that number →

That number sets two prices: your list price, and your guaranteed price. You get both in writing, up front, before any marketing starts.

From there you are protected two ways. If your home does not sell in the agreed time, we buy it at the guaranteed price. If an outside buyer offers more, you take the higher offer, not us.

No conditional offers. No waiting to see if the timing works. No chance of getting stuck owning two homes.

Your home has our own money behind it. These six rules are what make that possible.

  • 1
    You buy your next home from one of our own listings, with Ken working for you. Nothing on our list fits? Tell us. We can look at another home you like.
  • 2
    Your next home is worth the same or more than the one you are selling.
  • 3
    The program runs in London, Ontario, on homes worth up to $500,000. Not rural or country properties. Just outside London, or over that price? Call Ken at (226) 271-1140. We may still be able to do it.
  • 4
    Your guaranteed price is your agreed market value, less 7%, less the standard commission. That 7% pays for the risk we take by promising to buy. We carry the home, the costs, and whatever the market does next. You are buying certainty. That is its price.
  • 5
    Your new home closes 120 days after the guarantee is issued. That time is what lets us find a buyer at the best price.
  • 6
    A better offer beats the guarantee. If a buyer offers more while your home is listed, that is the one you take.

This program runs under the Guaranteed Sale Program Acknowledgement in your listing package. Nothing is binding until you and the buyer sign an Ontario Form 100, the Agreement of Purchase and Sale.

Moving up? The Trade-Up Buyout page shows how this works when you buy your next home first.

On every home we list

Buy This Home, and I’ll Buy Yours.

Every home we list is advertised this way. It is one of the 20 marketing systems we switch on within 72 hours of listing.

A buyer who loves your home may have one of their own to sell first. That is what makes an offer conditional.

So we put the guarantee on their side of the deal. If their home meets the same six rules, we guarantee the buyout on their home. Their sale condition can come off. That lets them offer with no sale condition.

This runs on your home either way, whether or not your own home qualifies for the buyout. Call for details: (226) 271-1140.

See it on a real listing: every home in Our Listings carries it.

If your home does not meet the six rules, a second guarantee covers you. No accepted offer in 30 days, at any price? You get $5,000 at closing. On a home listed under $350,000, you get $3,000 at closing instead.

If your home doesn’t qualify

Your Home Sold In 30 Days or I Pay You $5,000.

Not every home fits the buyout rules. If yours does not, you are covered here instead. Sold means a written offer you accept in the first 30 days, at any price, not the closing. The $5,000 is paid when your sale closes. Five rules, not six.

  • 1
    Your home is in London, Ontario.
  • 2
    You and Ken agree on a Guaranteed Minimum Sale Price, in writing, before the home is listed. It is set from the same agreed market value the buyout uses, and cannot be higher than your list price.
  • 3
    The home is kept in showcase condition, as it looks in the listing photos, with reasonable daily showing access. Refuse showings, or pause, cancel or move the listing in the first 30 days, and the guarantee ends.
  • 4
    Turn down a written offer at or above that minimum, at any time during your listing, and the guarantee ends. At or above the minimum means the price after any credit you give the buyer. Countering such an offer counts as turning it down. Choosing one offer over another does not.
  • 5
    Homes listed at $350,000 or more: $5,000 paid at closing, as a rebate or off the commission (seller’s choice). Homes listed under $350,000: $3,000 paid at closing instead, as a rebate or off the commission (seller’s choice).

What “sold” means here

Sold means a written offer you accept in the first 30 days, at any price — not the closing. Closing dates are negotiated and often land well past 30 days. The clock we are betting on is the offer. You never have to accept an offer below your minimum. That is always your call, and saying no to one never costs you the guarantee. The 30 days start the day your home goes live on MLS. An offer made in the 30 days counts if you accept it while it, or a counter, is open. The buyer’s conditions and the closing date are between you and the buyer. If an accepted offer falls through, the guarantee has been met; the 30 days do not start again.

An offer accepted during your listing counts, even if the sale closes later. The guarantee you sign with your listing agreement is the one that counts.

No accepted offer in 30 days? We keep marketing your home through your three-month listing. The remedy in (5) is paid when that sale closes. No closing, no payment.

The tier in (5) comes from the original list price in your signed Listing Agreement. A later price change does not move your home to the other tier.

Outside London? Same as the buyout. It may still be considered. Call Ken at (226) 271-1140 and ask.

The whole deal, word for word, from our written terms:

Conditions apply. Seller and Ken Small must mutually agree, in writing before listing, on the list price and a Guaranteed Minimum Sale Price no higher than the list price. Property must be maintained in showcase condition for daily showings; the guarantee ends if showings are refused or the listing is paused, cancelled or moved to another brokerage in the first 30 days. Sold means a written offer accepted within the first 30 days, at any price, not the closing; an offer below the Guaranteed Minimum Sale Price may always be refused without ending the guarantee; an offer received within the 30 days and later accepted, while it or a counter to it is still open, counts; the buyer’s conditions and the closing date are the seller’s agreement with the buyer; if an accepted offer falls through, the guarantee has been met. Guarantee void if a written offer at or above the Guaranteed Minimum Sale Price, after any credit to the buyer, is rejected or countered at any time during the listing; choosing between offers is not a rejection. Homes listed at $350,000 or more: $5,000 paid at closing, as a rebate or off the commission (seller’s choice). Homes listed under $350,000: $3,000 paid at closing instead, as a rebate or off the commission (seller’s choice). “Listed at” means the original list price in the signed Listing Agreement; a later price change does not move a home from one tier to the other. The remedy is paid at the closing of a sale accepted during the listing period, even if it closes after the listing ends; no closing, no payment. The guarantee in the signed Listing Agreement governs. Not intended to solicit sellers already under contract with another brokerage.

Every seller gets these too

The 6 Satisfaction Guarantees — backed in cash.

A promise with no penalty behind it is just a promise. We attach a cash penalty to every promise. Miss one, and we pay you. Here is each one:

1 Communication

Weekly updates, and a response to your calls, texts and emails within 24 hours (one business day).

If we miss it: $100 cash to you.
2 Honest Promises

We operate exactly as laid out in our written Professional Service Agreement. No moving the goalposts.

If we don’t: $500 cash to you.
3 Reality-Based Price

No bait-and-switch pricing to win your business. We give you a real, data-backed range.

For every $5,000 we sell below the agreed range: $200 cash (up to $1,000).
4 Reality-Based Timetable

We set a strict target range for your sale using our 20-System Plan.

We do not sell your home within 90 days: $100 per week after that (up to $1,000).
5 Numbers You Can Check

Every stat we publish is backed by a document. Ask for the one behind any number here.

Prove a stat wrong: $1,000 donated to a charity you choose.
6 Qualified Buyers

We never show your home to an unqualified buyer. We check the money first.

Show your home to a buyer who can’t afford it: $500 cash to you.

Total brokerage contributions at closing are capped at $1,000. They are paid as a reduction in commission, provided the team acted as your seller’s agent. The $1,000 charity donation (Guarantee 5) is separate and not counted in that cap.

For buyers

Guarantees for buyers we represent

Three guarantees and a warranty. All of it applies to any home you buy through our team, not just the homes we have listed.

For buyers

Love Your New Home Guaranteed or I’ll Sell It For Free.

Buy a home through us, and it isn’t right? We list it again, free, when you buy your next one with us. Here’s how:

  • 1
    Valid for 24 months after your purchase.
  • 2
    We list your home at 0% listing-side commission when you buy your next home through the Ken Small Team.
  • 3
    The next home must be of equal or greater value. The guarantee covers the listing-side commission only. You remain responsible for the buyer’s agency fee.
  • 4
    Your certificate is handed to you at closing.
For buyers

What else you get when we represent you.

The warranty is a product we pay for, not a guarantee. The other two are written guarantees.

  • 1
    A warranty, not a guarantee. A 1-Year Canadian Home Shield SafeClose™ Warranty covers the breakdown of major appliances and systems. It gives up to $15,000 of protection, with a $100 deductible. Our team pays for it. It is active the day you take possession.
  • 2
    Cancel anytime, guaranteed. Fire us any time before you make an offer. No penalty, no lock-in, nothing further to pay. Your $495 retainer stays with us, because that work is done. You keep everything it produced.
  • 3
    24-hour callback, or $100, guaranteed. If we don’t return your call within one business day, we pay you $100.

What it costs to buy with us → · How we help you buy →

What the guarantees cost you

Our seller fee is published. It is a $1,500 Launch Retainer up front, and 3% listing-side commission when your home sells. We recommend 2% to the buyer’s brokerage, and that one is your call. HST goes on top. The buyout has one more cost, in rule 4. Your guaranteed price is your agreed market value, less 7%, less the standard commission. See every line of our fee →

Who this is not for

We would rather tell you now than surprise you later.

  • A rural or country home, a home outside London, or one worth over $500,000. The buyout is not built for it. Call Ken and ask. It may still be considered.
  • A seller who is not buying the next home from one of our listings. The buyout needs that. The 30-day guarantee may fit instead.
  • A seller who cannot keep the home show-ready, with daily showing access. The 30-day guarantee needs both.
  • A seller who wants a list price the data does not support. Every seller guarantee here starts from a market value we agree on together.
  • A seller whose only filter is the lowest commission. We are probably not your team. Our fees are on one page.
  • A buyer working with another agent. The buyer guarantees apply when we represent you.

What London clients say about the Ken Small Team

4.9 average from 14 Google reviews, as shown on our reviews page (October 2026). See all of them on our reviews page →

★★★★★

We would 100% recommend Ken Small if you are wanting to sell or purchase a home. After 65 years in the same house, my father and I had a huge task on our hands to clean it out and get it ready to put on the market. We were able to leave most of this with Ken and his team.

We honestly feel we could not have done this without him. He stepped right in and knew what needed to be done. We felt like he was on the same page with us and we had several offers to look at in less than a week. Ken is kind, personable, professional and turned a very stressful situation into a worry-free one for us once he was on the job.

Awesome job Ken, we can’t thank you enough. We second the other reviewer’s opinion that Ken goes above and beyond!

Denise F. · Seller · Aug 2024 · via Google
★★★★★

We sold our home! In the midst of interest increases and market pricing decline, Ken was steadfast in his commitment to sell our home. Ken used multiple outlets, went above and beyond to market our property and counselled us well along the way. In the end, we SOLD, and are beginning our next journey as a family. Thank you Ken!

Kristian W. · Seller · May 2023 · via Google
★★★★★

All the way from the start of the house search, Ken was there to help at every step. From setting up search criteria that exactly met our needs, to getting viewings scheduled, to providing honest feedback about the properties (which is often rare for most agents); Ken went above and beyond our expectations. 10/10 experience with Ken.

J H · Buyer · Apr 2023 · via Google

The honest takeaway

We would rather show you the whole deal and lose the people we are not right for. Better that than a surprise at the lawyer’s office.

Common questions about our guarantees in London

What is the “Your Home Sold Guaranteed or I’ll Buy It” guarantee?
Your home sells, or Ken buys it, at a price you both set in writing up front. Six rules decide if your home qualifies. You buy your next home from one of our own listings, with Ken representing you. That home is worth the same or more. Your home is in London, not rural, and worth $500,000 or less. Your guaranteed price is your agreed market value, less 7%, less the standard commission. Your next home closes 120 days after the guarantee is issued. And if a better offer comes in while your home is on the market, you take it. Just outside London, or over $500,000? Call and ask. It may still qualify. Nothing is binding until a written Ontario Form 100 (Agreement of Purchase and Sale) is fully executed.
How does the 30-day / $5,000 guarantee work?
No accepted offer in the first 30 days, at any price? We keep marketing it for the rest of your three-month listing. Homes listed at $350,000 or more: $5,000 paid at closing, as a rebate or off the commission (seller’s choice). Homes listed under $350,000: $3,000 paid at closing instead, as a rebate or off the commission (seller’s choice). Sold means a written offer you accept in the first 30 days, at any price, not the closing. You never have to accept an offer below your minimum. That is always your call, and saying no to one never costs you the guarantee. The buyer’s conditions and the closing date are between you and the buyer. The $5,000, or $3,000, is paid when that sale closes, even if it closes after the listing ends. No closing, no payment. The conditions: you and Ken agree on a minimum price in writing, no higher than your list price. The home is kept in showcase condition, as it looks in the listing photos, with reasonable daily showing access. Refuse showings, or pause, cancel or move the listing in the first 30 days, and the guarantee ends. It ends if you turn down a written offer at or above the agreed minimum, on any day.
What are the 6 Satisfaction Guarantees?
Six written promises, each backed in cash. Weekly communication: $100. Honest promises: $500. Reality-based pricing: $200 per $5,000 below range, up to $1,000. A realistic timetable: $100 per week after 90 days, up to $1,000. Checkable numbers: $1,000 to charity if a stat is proven false. Qualified buyers only: $500. Total brokerage contributions at closing are capped at $1,000. That is paid as a commission reduction when we act as your seller’s agent. The charity donation is separate.
What is the “Love Your New Home Guaranteed or I’ll Sell It For Free” guarantee?
Buy a home through our team, and if within 24 months it isn’t right, we list it for free. That means 0% listing-side commission, when you buy your next home with us, one of equal or greater value. You remain responsible for the buyer’s agency fee. Your certificate is handed to you at closing.
Do the buyer guarantees apply to any home, or only your listings?
Any home, not just homes we have listed. When you buy through our team, two things come with the home you buy. One is the 1-Year Canadian Home Shield SafeClose™ Warranty. The other is the Love Your New Home Guarantee certificate. The guarantee runs 24 months. It covers the listing-side commission only, when your next home with us is of equal or greater value.
What can void a guarantee?
Each guarantee has its own rules, written beside it on this page. The buyout needs all six of its rules met. The 30-day guarantee ends if you turn down a written offer at or above your minimum, on any day. The 6 Satisfaction Guarantees apply when we act as your seller’s agent, and they are capped at $1,000 in total.
Where are the full conditions?
Right here, in plain English, and confirmed in writing before you commit. If a condition would matter to your decision, we put it in front of you. We don’t hide it in a footnote.

Want the whole deal, in plain English?

Start with a 15-minute call. We walk every rule with you, and you decide. No obligation.

About Ken Small

Ken Small, REALTOR®, has been a real estate agent in London since 2003. He leads the Ken Small Real Estate Team at Century 21 First Canadian Corp., Brokerage. The office is at 420 York Street, London, ON N6B 1R1. RECO #4727293. Meet the team →

Terms and conditions apply. Guarantees may not apply to all properties. Service provided by Ken Small Real Estate Team, Century 21 First Canadian Corp., Brokerage. Not intended to solicit currently listed properties.